Store Innovation - Implement new technology solutions that elevate the store experience for customers and associates.

Gap Threads - Focused on the further advancement of Gap Inc. into the Metaverse and web3.

Led the product for a comprehensive digital pharmacy service that seamlessly connects members to home delivery of their prescriptions, personalized medication reminders, 24/7 access to a pharmacist, and valuable wellness advice. Our service is accessible through a user- friendly mobile app and a reliable 24/7 pharmacist call center, ensuring that our members have convenient and constant access to the care they need.

Focused in driving innovation processes and implementing design thinking to address timely and pertinent business needs. Manage the global innovation team, and oversee a group of dedicated full-time associates. Together, we collaborate with cross-functional teams to conceptualize and deliver fully-developed products and solutions to the market. Utilize creative and engaging communication strategies to foster a unified company culture and enhance team morale.

Managed the Product Team and directed the development of the Life|ware software solution for home automation and in-room hospitality experience.

Prepared cost proposals and conducted ROI analyses by determining direct and indirect costs. Set up a support tracking system to monitor tech support hours effectively. Provided training to clients on the Comprehensive Rate Information System (CRIS) software.